Last updated 2026-07-27

Privacy Policy

This Privacy Policy explains how Zenner collects, uses, shares, and protects information when you use our website, Whop checkout, dashboard, scripts, guides, and support.

Information We Collect

  • Account information such as email address, username, user ID, and Whop account details.
  • Purchase and access information such as product ownership, payment confirmation, subscription status, receipt IDs, timestamps, and access history.
  • Device and security data such as IP address, browser type, device type, logs, and anti-abuse identifiers.
  • Support communications sent through Whop, dashboard support chat, Discord, email, forms, or other support channels.
  • Usage data such as page views, install attempts, script selections, diagnostics, and error logs needed to operate and improve the service.

Payment Information

Zenner does not store full card numbers or full payment method details. Payments are handled by Whop and its payment providers, such as Stripe or other supported processors.

How We Use Information

  • Provide access to purchased products, memberships, scripts, guides, and support.
  • Verify account ownership and prevent unauthorized sharing, fraud, or abuse.
  • Operate the browser installer and troubleshoot install or device issues.
  • Respond to support requests and communicate service updates.
  • Analyze and improve the website, dashboard, documentation, and customer experience.
  • Comply with legal obligations, enforce our terms, and respond to disputes or chargebacks.

Sharing and Disclosure

We do not sell or rent your personal information. We may share limited information with service providers that help us operate Zenner.

  • Whop for checkout, account access, entitlement verification, and support features.
  • Payment processors for payment verification, refunds, disputes, and fraud prevention.
  • Hosting, analytics, security, communication, and support providers where needed to run the service.
  • Legal authorities or other parties if required by law, court order, valid legal request, fraud prevention, or protection of rights.

Data Retention

We retain information for as long as reasonably needed to provide the service, support customers, prevent fraud, handle disputes or chargebacks, comply with legal obligations, and enforce agreements.

Security

We use reasonable administrative and technical safeguards to protect information. No system is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, including the UK or EU, you may have rights to access, correct, delete, restrict, object to, or request portability of personal data.

You can submit privacy requests through Zenner support or through Whop where the request relates to Whop-hosted account, payment, or checkout data.

Cookies and Tracking

Our site may use cookies, local storage, analytics, security tools, and embedded services. Third-party services may collect information under their own policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted with a revised last updated date.