Last updated 2026-07-27
Refund Policy
Zenner sells digital products. Refunds are limited and are primarily available within one hour of purchase for access failures or verified technical issues on our end.
Digital Goods
Zenner products are digital goods, including scripts, dashboard access, guides, support, and browser-based installation tools. Digital goods can be accessed immediately, so refund eligibility is limited.
Refund Window
We may offer refunds within one hour of purchase if you did not receive access to your Whop purchase or if a verified technical issue on our end prevents product usage.
Outside the one-hour window, all sales are final unless we choose to make an exception at our sole discretion.
Support Cooperation Required
- You must contact support and reasonably cooperate with troubleshooting.
- Claims of non-performance or setup problems may require logs, screenshots, device details, or calibration steps.
- Refunds may be denied if you refuse reasonable support steps or if the issue is caused by unsupported hardware, unsupported browser, user error, game updates, or platform restrictions.
Discretionary Refunds
We value fairness and customer satisfaction. If both parties come to a reasonable agreement, we may issue a refund through Whop support tools at our discretion.
Chargebacks and Disputes
If a chargeback or payment dispute is filed without contacting us first, we may respond with delivery evidence, access logs, timestamps, install attempts, support records, and Whop access history.
Fraudulent chargebacks may result in permanent removal from Zenner products and future access.